Refund policy

Nova Nest Collective

Return & Refund Policy

Effective Date: 07/2026

At Nova Nest Collective, we want you to love your purchase. If something isn't right, we're here to help. Please read our return and refund policy carefully before making a purchase.

Returns

We accept returns on eligible items within 15 days of delivery.

To qualify for a return, items must:

Be unused and in their original condition.
Include all original packaging, accessories, manuals, and tags (if applicable).
Not show signs of wear, damage, or misuse.
Be approved by our customer support team before being returned.

Please do not return any item without first contacting us. Unauthorized returns may not be accepted.

Non-Returnable Items

The following items are not eligible for return unless they arrive damaged or defective:

Personalized or custom-made products
Gift cards
Clearance or final sale items
Perishable goods
Hygiene or personal care products that have been opened
Items marked as non-returnable on the product page

Return Shipping

Customers are responsible for return shipping costs unless:

The wrong item was received.
The item arrived damaged.
The item arrived defective.

We recommend using a trackable shipping service, as Nova Nest Collective is not responsible for returns lost in transit.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Please include:

Your order number.
A description of the issue.
Clear photos of the product and packaging.

Once reviewed, we may offer a replacement, store credit, or refund at our discretion.

Refunds

Once your returned item has been received and inspected, we will notify you of the outcome.

If approved, refunds will be issued to your original payment method. Please allow 5–10 business days for your financial institution to process the refund after it has been issued.

Original shipping charges are non-refundable unless the return is due to our error.

Order Cancellations

Orders may only be canceled before they have entered processing or shipment.

Because many of our products are prepared and shipped shortly after an order is placed, we cannot guarantee cancellation requests once processing has begun.

Shipping Delays

Estimated delivery times are provided as a guide only.

Occasionally, shipping carriers or suppliers may experience delays beyond our control. Delivery delays alone do not automatically qualify for a refund.